FAQs
Help Center
Frequently Asked Questions
Everything about ordering, shipping, returns, our prints, and payments — in one place.
Orders & Shipping
Delivery times vary by destination. Once your order is dispatched, you'll receive a tracking link by email.
Yes, we ship worldwide. Shipping costs and estimated delivery times are shown at checkout.
Yes, you can cancel your order within 24 hours of placing it, provided it has not yet been fulfilled. To cancel, log in to your account, go to your Orders, and follow the prompts.
Once your order has been fulfilled, you can request a return instead.
Once an order is completed, we're unable to make changes to the items. However, if your order hasn't gone into production yet, you may be able to cancel it and place a new one.
Please get in touch with our customer service team and we'll do our best to help.
If your parcel arrives damaged, please raise a complaint directly with the carrier before accepting the delivery or signing any delivery note.
If you've already accepted the parcel without noting the damage, contact the carrier's customer service as soon as possible — the carrier's name can be found on your delivery note. Once you've raised a complaint with the carrier, please also reach out to our customer service team and we'll assist you from there.
Returns & Refunds
We accept returns within 14 days of receiving your order. Items must be in their original condition and packaging.
Log in to your account, go to your Orders, and select the item you'd like to return. Follow the prompts to submit your request.
Refunds are processed once we receive and inspect the returned item. Please allow 5–10 business days for the amount to appear in your account.
Products
Our prints are produced on 200 g/m² premium matte paper with a smooth, non-reflective finish that enhances artwork detail and colour. Matte paper is optimised for artwork and suitable for photography where a less glossy appearance is preferred — ideal for a softer, gallery-style look.
We use UL-certified Greenguard Gold inks for a safe, environmentally conscious finish.
Every print goes through a quality check station at each step of the print process to minimise errors and ensure the final product meets the highest standards. Each unframed print is then shipped in a protective tube.
Prints are sold unframed unless otherwise stated. We recommend professional framing for the best result.
Payments
We accept all major credit and debit cards, as well as Shop Pay and other methods shown at checkout.
Yes. All transactions are processed securely through Shopify Payments. We never store your card details.
Still need help? Reach out to our customer service team and we'll take it from there.